The Beauty Script
Terms of Use & Clinic Policies
Table of Contents
At The Beauty Script, every appointment, treatment, and interaction is guided by care, clinical responsibility, and mutual respect.
By booking or receiving treatment, you agree to the following terms.
Appointments & Deposits
- A £50 deposit is required to secure your appointment
- Deposits are redeemable against treatment
- 24 hours’ notice is required for cancellations
- Late cancellations or no-shows result in deposit retention
Arrival & Punctuality
- Please arrive 10 minutes early
- Arrivals over 15 minutes late may be cancelled
- Deposit will be retained if treatment cannot proceed
Treatment Suitability
All treatments are subject to medical assessment.
We reserve the right to:
- Refuse treatment
- Postpone treatment
- Recommend alternatives
Your safety always comes first.
Results & Refund Policy
- Results vary between individuals
- Treatments are non-refundable
- Additional sessions may be required
- We provide support and follow-up care if needed
Follow-Up Care
- First-time anti-wrinkle injections (commonly referred to as Botox) clients receive a 2-week follow-up
- Follow-ups must occur within 2–3 weeks
- Other treatments reviewed only if clinically needed
Aftercare & Complications
- Mild swelling, bruising, and lumps are normal
- Serious symptoms must be reported immediately
- Support and reviews are provided where needed
Pregnancy & Breastfeeding
- No injectables during pregnancy
- Limited treatments may be available while breastfeeding
- Full disclosure is required before treatment
Patch Testing
- Not required for most treatments
- Mandatory for dissolving filler
- Conducted on the same day when needed
Photography & Consent
- Clinical photography is mandatory
- Images are stored securely
- Marketing use requires explicit consent
Products & Retail
- Products are non-refundable unless faulty
- Exchanges may be offered under strict conditions
- Faulty products must be reported within 48 hours
Gift Vouchers
- Valid for 12 months
- Non-refundable and non-exchangeable for cash
- Can be used for treatments or products
Treatment Packages (Scripts)
- Valid for 12 months
- Can be paused for medical reasons
- Value can be transferred, but not refunded
Children & Clinic Policy
- Children under 16 must be accompanied
- Failure to comply may result in cancellation
Feedback & Complaints
- Acknowledged within 3 business days
- Response provided within 7 business days
- Handled confidentially and professionally
Sustainability & Values
We are committed to:
- Ethical sourcing
- Responsible practice
- Minimising environmental impact
- Honest, patient-first care